ITI has maintained an excellent reputation over many years since its inception, while providing global consulting experience in document technologies, their admissibility and compliance. ITI is an objective professional services consulting group that specializes in enterprise content management, ECM, knowledge management, document technologies, electronic document, EDMS, imaging, content management, records and email management, lifecycle management, document conversion, business and market development, speaker bureau. ITI's emphasis is on electronic documents and record's for legal admissibility, governance and compliance to legislation, regulations and directives like PIPEDA, Personal Information Electronic Document Act, HIPAA, PHIPA, Personal Health Information Protection, Sarbanes Oxley, SOX, OSC 29.7.7, SEC17, FDA"
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"Action without knowledge is folly.
Knowledge without wisdom is perilous"- Aristotle
Today, there is an abundance of hype surrounding Knowledge Management to a point of over using the word "Knowledge". Some vendors, in their specific niche, have been successful in expounding the benefits of knowledge management, yet the end user must face many challenges during the planning, implementation and migration of knowledge management throughout their enterprise. Vendors and end-users alike, are beginning to understand that knowledge management requires the convergence of many of the enabling technologies now being implemented around the world
Common to many organizations across all industry sectors, there exist islands of knowledge and data that are not connected nor linked and therefore, not usable where and when required. Corporate memory, information and records include: policies, procedures, manuals, records, sales information, technical manuals etc. (explicit knowledge). Knowledge Management must go beyond these collections of written information and include the experiences and perspectives of employees and the organization as a whole and access what is maintained in their heads (tacit knowledge). Knowledge Management (KM) is the sharing of intangible tacit knowledge (within the person's mind) and explicit (written policies, documents etc.) knowledge, "best practices" and experiences in an organization. KM is based on employees, each contributing, sharing, showing respect for other's opinions and views and synthesizing the knowledge into accessible "lessons learned" and "problem resolution" databases. This information can be used to improve efficiencies, productivity and profitability for any organization
So what actually is
"Knowledge Management"? Is it just marketing hype? A technology? An application? Or is it scanning,
image processing, full text, records management or workflow?
Knowledge Management
(KM) is still being defined, however, here is a market evangelist's definition from the trenches.
Knowledge Management is not a technology, nor a system, although it uses technology. KM is an
environment, a culture and a business ethic enabled by the application of technology, people
and business processes. Technology is the Knowledge Enabler.
Knowledge management caters to the critical issues of a Corporation's adaptation to situations, survival and competence in a changing business environment. For many organizations, knowledge resides within the employee/user and not only in the existing collection of corporate memory, documents and records. Knowledge management leverages collective wisdom and experience to improve innovation and responsiveness to market conditions, competitive and economic.
